Administering Cisco Unified Communications Manager (ACUCM) v11.0
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9:00am - 4:30pm
This is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v11.x.
AUDIENCE AND PREREQUISITES
This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber.
The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
Who Should Attend
The primary audience for this course is as follows:
Phone Network Administrators
Phone Network Engineers
Data System Administrators
Entry-level Network Engineers
Channel Partners/Resellers, Customers, Employees
Basic Knowledge of IP and networking or voice networks is suggested but not required
Basic Knowledge of the Windows desktop environment
Course is subject to a minimum enrollment to run. Course may run virtually as a live online class if the minimum enrollment is not met. For more information, please contact: email@example.com or call 207-775-0244. Course will include Labs and Courseware.
Course Objectives Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groupsModule 1: Introduction to IP Telephony - Lesson 1: Exploring IP Telephone Traditional Voice versus IP Telephony Clustering Overview Intracluster Communications Cisco Unified Communications Manager Clusters Clustering Options Platform RequirementsModule 1: Introduction to IP Telephony - Lesson 2: Describing Deployment Models Single-Site Deployment Centralized Call-Processing Deployment Distributed Call-Processing Deployment Distributed Single-Cluster Call-Processing Deployment Hybrid Call-Processing Deployment New Advanced Multicluster OptionsModule 1: Introduction to IP Telephony - Lesson 3: Understanding Advanced Multisite Features Need for CAC Deploying AAR Survivable Remote Site Telephony SRST FailoverModule 2: Defining the Basic Configuration - Lesson 1: Logging in to Cisco Unified Communications Manager Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability Logging In to Cisco Unified Operating System Administration and the DRS Navigation Menu Command-Line InterfaceModule 2: Defining the Basic Configuration - Lesson 2: Examining Basic Server Configuration Server Configuration—Eliminating DNS Reliance Configuring Enterprise ParametersModule 2: Defining the Basic Configuration - Lesson 3: Describing Multilevel Administration Configuring Multilevel Administration Creating End Users Creating Roles Creating User Groups Assigning Users to User GroupsModule 2: Defining the Basic Configuration - Lesson 4: Configuring DRS Backup and Restore Procedures DRS Backup Procedures DRS Restore ProceduresModule 3: User Administration Lesson 1: Understanding User Configuration Understanding User Management Configuring UsersModule 3: User Administration - Lesson 2: Using the User Web Pages Understanding the User Web Pages Using the User Web PagesModule 4: Exploring Phone Registration and Cisco Unified IP Phones - Lesson 1: Configuring System Parameter Cisco Unified CM Configuration Cisco Unified Communications Manager Group Configuration Phone NTP Configuration Date/Time Group Codecs and Regions Location Configuration Device Pool Configuration DHCP Service Configuration Device Defaults Configuration Clusterwide Parameters LicensingModule 4: Exploring Phone Registration and Cisco Unified IP Phones - Lesson 2: Supporting Cisco Unified IP Phones Cisco Unified IP Phones Overview Specialized Cisco Unified IP 7900 Series Phones Phone Button Templates Softkey TemplatesModule 4: Exploring Phone Registration and Cisco Unified IP Phones - Lesson 3: Exploring Phone Registration and IP Phone Communications Cisco Unified IP Phone Registration Cisco Unified IP Phone ConfigurationModule 4: Exploring Phone Registration and Cisco Unified IP Phones - Overview of Cisco Unified Communications Manager BAT Cisco Unified Communications Manager TAPSModule 5: Basic Route Plan Configuration - Lesson 1: Implementing Dial Plan Connectivity Organizational Dial Plan Trunks GatewaysModule 5: Basic Route Plan Configuration - Lesson 2: Creating Route Plans Dial Plan Overview Route Pattern Overview Digit Collection Call RoutingModule 6: Route Filters and Digit Manipulation - Lesson 1: Configuring Transition Patterns and Route Filters Translation Patterns The 9.@ Pattern Route FiltersModule 6: Route Filters and Digit Manipulation - Lesson 2: Implementing Digit Manipulation Discard Digits Instruction Transformation Masks Route Plan ReportModule 7: Class of Control - Lesson 1: Defining Class of Control Overview of Class of Control Partitions CSS Configuration PLAR ApplicationModule 7: Class of Control - Lesson 2: Using Class of Control Features Call Restriction Time of Day Routing Traditional vs. Line/Device ApproachModule 8: Understanding Media Resources - Lesson 1: Defining Media Resources Overview of Media Resources Conference Bridge Media Termination Points Transcoder Music on Hold AnnunciatorModule 8: Understanding Media Resources - Lesson 2: Exploring Media Resource Management MRG Management Configuring MRGs Configuring MRGLsModule 9: Features and Services - Lesson 1: Describing Basic Features Call Park Call Pickup Cisco Call Back Shared Lines with Barge and PrivacyModule 9: Features and Services - Lesson 2: Exploring Hunt Groups Hunt Group Overview Line Group Configuration Hunt List Configuration Hunt Pilot Configuration Final ForwardingModule 9: Features and Services - Lesson 3: Describing Phone Services Cisco IP Phone Services Cisco Phone Services Configuration Lab: Performing General Administration Lab: Configuring Basic Settings Lab: Backing Up and Restoring the Publisher Lab: Creating and Associating Users Lab: Configuring the System to Support Cisco IP Phones Lab: Using the Cisco Unified Communications Manager BAT Lab: Configuring Basic Dial Plan Elements Lab: Configuring Complex Dial Plan Elements Lab: Implementing Calling Privileges and Restrictions Lab: Configuring Media Resources, User Features, Hunt Groups and Call Coverage