Administering Cisco Unified Communications Manager (ACUCM) v11.0
CLASS DATE(s):
5/11/2020 - 5/13/2020
6/15/2020 - 6/17/2020

COURSE LENGTH: 3 Days

COURSE COST: $2595.00

COURSE TIMES: 9:00am - 4:30pm

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COURSE OVERVIEW

This is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v11.x.
This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber.

AUDIENCE AND PREREQUISITES

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Who Should Attend
The primary audience for this course is as follows:

Phone Network Administrators
Phone Network Engineers
Data System Administrators
Entry-level Network Engineers
Channel Partners/Resellers, Customers, Employees
Basic Knowledge of IP and networking or voice networks is suggested but not required
Basic Knowledge of the Windows desktop environment

  

Course is subject to a minimum enrollment to run. Course may run virtually as a live online class if the minimum enrollment is not met. For more information, please contact: learn@vtec.org or call 207-775-0244. Course will include Labs and Courseware.

COURSE TOPICS:


Course Objectives
Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups

Module 1: Introduction to IP Telephony - Lesson 1: Exploring IP Telephone
Traditional Voice versus IP Telephony
Clustering Overview
Intracluster Communications
Cisco Unified Communications Manager Clusters
Clustering Options
Platform Requirements

Module 1: Introduction to IP Telephony - Lesson 2: Describing Deployment Models
Single-Site Deployment
Centralized Call-Processing Deployment
Distributed Call-Processing Deployment
Distributed Single-Cluster Call-Processing Deployment
Hybrid Call-Processing Deployment
New Advanced Multicluster Options

Module 1: Introduction to IP Telephony - Lesson 3: Understanding Advanced Multisite Features
Need for CAC
Deploying AAR
Survivable Remote Site Telephony
SRST Failover

Module 2: Defining the Basic Configuration - Lesson 1: Logging in to Cisco Unified Communications Manager
Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
Logging In to Cisco Unified Operating System Administration and the DRS
Navigation Menu
Command-Line Interface

Module 2: Defining the Basic Configuration - Lesson 2: Examining Basic Server Configuration
Server Configuration—Eliminating DNS Reliance
Configuring Enterprise Parameters

Module 2: Defining the Basic Configuration - Lesson 3: Describing Multilevel Administration
Configuring Multilevel Administration
Creating End Users
Creating Roles
Creating User Groups
Assigning Users to User Groups

Module 2: Defining the Basic Configuration - Lesson 4: Configuring DRS Backup and Restore Procedures
DRS Backup Procedures
DRS Restore Procedures

Module 3: User Administration
Lesson 1: Understanding User Configuration
Understanding User Management
Configuring Users

Module 3: User Administration - Lesson 2: Using the User Web Pages
Understanding the User Web Pages
Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones - Lesson 1: Configuring System Parameter
Cisco Unified CM Configuration
Cisco Unified Communications Manager Group Configuration
Phone NTP Configuration
Date/Time Group
Codecs and Regions
Location Configuration
Device Pool Configuration
DHCP Service Configuration
Device Defaults Configuration
Clusterwide Parameters
Licensing

Module 4: Exploring Phone Registration and Cisco Unified IP Phones - Lesson 2: Supporting Cisco Unified IP Phones
Cisco Unified IP Phones Overview
Specialized Cisco Unified IP 7900 Series Phones
Phone Button Templates
Softkey Templates

Module 4: Exploring Phone Registration and Cisco Unified IP Phones - Lesson 3: Exploring Phone Registration and IP Phone Communications
Cisco Unified IP Phone Registration
Cisco Unified IP Phone Configuration

Module 4: Exploring Phone Registration and Cisco Unified IP Phones -
Overview of Cisco Unified Communications Manager BAT
Cisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration - Lesson 1: Implementing Dial Plan Connectivity
Organizational Dial Plan
Trunks
Gateways

Module 5: Basic Route Plan Configuration - Lesson 2: Creating Route Plans
Dial Plan Overview
Route Pattern Overview
Digit Collection
Call Routing

Module 6: Route Filters and Digit Manipulation - Lesson 1: Configuring Transition Patterns and Route Filters
Translation Patterns
The 9.@ Pattern
Route Filters

Module 6: Route Filters and Digit Manipulation - Lesson 2: Implementing Digit Manipulation
Discard Digits Instruction
Transformation Masks
Route Plan Report

Module 7: Class of Control - Lesson 1: Defining Class of Control
Overview of Class of Control
Partitions
CSS Configuration
PLAR Application

Module 7: Class of Control - Lesson 2: Using Class of Control Features
Call Restriction
Time of Day Routing
Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources - Lesson 1: Defining Media Resources
Overview of Media Resources
Conference Bridge
Media Termination Points
Transcoder
Music on Hold
Annunciator

Module 8: Understanding Media Resources - Lesson 2: Exploring Media Resource Management
MRG Management
Configuring MRGs
Configuring MRGLs

Module 9: Features and Services - Lesson 1: Describing Basic Features
Call Park
Call Pickup
Cisco Call Back
Shared Lines with Barge and Privacy

Module 9: Features and Services - Lesson 2: Exploring Hunt Groups
Hunt Group Overview
Line Group Configuration
Hunt List Configuration
Hunt Pilot Configuration
Final Forwarding

Module 9: Features and Services - Lesson 3: Describing Phone Services
Cisco IP Phone Services
Cisco Phone Services Configuration
Lab: Performing General Administration
Lab: Configuring Basic Settings
Lab: Backing Up and Restoring the Publisher
Lab: Creating and Associating Users
Lab: Configuring the System to Support Cisco IP Phones
Lab: Using the Cisco Unified Communications Manager BAT
Lab: Configuring Basic Dial Plan Elements
Lab: Configuring Complex Dial Plan Elements
Lab: Implementing Calling Privileges and Restrictions
Lab: Configuring Media Resources, User Features, Hunt Groups and Call Coverage