Interpersonal Communications
CLASS DATE(s):

The course specified is not currently on the VTEC Schedule.

Contact us to request a class: 1-866-644-8832.


COURSE LENGTH: 1 day

COURSE COST: $325.00

COURSE TIMES: 9:00am-4:30pm

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COURSE OVERVIEW

Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students identify an organization's culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network.

AUDIENCE AND PREREQUISITES

The course is designed for individuals looking to develop their communication skills. It is appropriate for all levels of experience.
There are no prerequisites for this course.

  

*Course Cost listed does not include the cost of courseware. Please refer to your Enrollment Sales Order or Invoice for the additional cost. If you have any questions, please contact us (learn@vtec.org or 207-775-0244.)

COURSE TOPICS:


Unit 1: Communication styles and methods
Communication styles
Verbal and nonverbal communication

Unit 2: First impression and building rapport
The importance of first impression
Communicating to build rapport
Building positive relationships

Unit 3: Building relationships through feedback
Importance of providing feedback
Providing feedback

Unit 4: Supervisors
Understanding supervisor styles
Handling human resource issues

Unit 5: Colleagues and subordinates
Communicating with colleagues
Communicating with subordinates

Unit 6: Customers and vendors
Communicating with customers
Communicating with vendors

Unit 7: Organizational culture
Understanding organizational cultures
Cultural networks
Managing physical culture
Managing emotional culture