Email Etiquette
CLASS DATE(s):
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COURSE LENGTH: 1/2 day

COURSE COST: $145.00

COURSE TIMES: 9:00am-12:00pm

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COURSE OVERVIEW

Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing.

AUDIENCE AND PREREQUISITES

The course is designed for individuals looking to learn more about the proper way to use email in a business environment. It is appropriate for all levels of experience.

There are no prerequisites for this course.

FOLLOW UP COURSES  

*Course Cost listed does not include the cost of courseware. Please refer to your Enrollment Sales Order or Invoice for the additional cost. If you have any questions, please contact us (learn@vtec.org or 207-775-0244.)

COURSE TOPICS:


Unit 1: E-mail basics
E-mail characteristics
E-mail programs
When to use e-mail
Writing an e-mail message

Unit 2: E-mail policies
Company policies
Copyright laws, viruses, and liability

Unit 3: E-mail features and security
Features of an e-mail program
Securing e-mail

Unit 4: E-mail messages
Message headers
E-mail message body

Unit 5: E-mail effectiveness
E-mail recipients
Message management

Unit 6: Netiquette guidelines
Netiquette style
Emoticons and abbreviations

Unit 7: Composing online correspondence
Online communication
Language and punctuation
Efficient writing habits