50331 - Windows 10, Enterprise Desktop Support Technician
CLASS DATE(s):
Request a Class

COURSE LENGTH: 5 Days

COURSE COST: $2,495.00*

COURSE TIMES: 9:00am - 4:30

Printable version of this course
print

COURSE OVERVIEW

(Updated for Windows 10 and Windows Server 2016) This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.
PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.
At Course Completion
Manage and Maintain Windows devices locally or remotely
Manage Windows devices using a GUI or a command-line interface
Identify the Cause of and Resolve Networking Issues
Identify the Cause of and Resolve Security Issues
Manage Windows devices locally or remotely
Manage Windows Clients with Windows PowerShell & Azure PowerShell

AUDIENCE AND PREREQUISITES

This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course. TCP/IP Troubleshooting skills
Experience working in a corporate domain environment
Experience using GUI and command-line troubleshooting tools
Experience installing and troubleshooting applications

PREREQUISITE COURSES  

*Course Cost listed does not include the cost of courseware required in your registration. Please refer to your Invoice for the additional cost. If you have any questions, please contact us at learn@vtec.org or 207-775-0244. Course is subject to a minimum enrollment to run. If the minimum is not met than this class may run as a live online class.

COURSE TOPICS:


Identify and Resolve New Software Installation Issues
Overview
Planning New Software Deployment
Multilingual Deployment
Using Group Policy to install software
Using Software Restriction Policies
Digitally Signing Software
Using WMI
Using Applocker
Using Virtualization for Testing
Resolve Software Installation Issues
Lab : Identify and Resolve New Software Installation Issues

Resolve Software Configuration Issues
Overview
Change Default Settings on the Image
Enable and Disable Features
Pointing to a Network Resource
Configuring Updates
Resolve Configuration Issues with Group Policy
Driver Updates
Problem Steps Recorder
Lab : Resolve Software Configuration Issues

Resolve Software Failure (Required)
Overview
Event Viewer
Event Forwarding
Application Compatibility Toolkit
Windows Troubleshooting Platform
Windows Experience Index
Testing Compatibility with Safe Mode
System Restore
Lab : Resolve Software Failure

Identify and Resolve Logon Issues
Overview
Authentication Process
Machine Accounts
Trust Relationships
Network Services
User Account Properties
User Profiles
Resolve Logon Issues
Lab : Identify and Resolve Logon Issues

Identify and Resolve Network Connectivity Issues (Required)
Overview
Scope of the Problem
Hardware Issues
TCP/IP Configuration
Network Routing
IPSec Configuration
Network Connectivity Tools
Branch Cache
Resolve Network Connectivity Issues
Lab : Identify and Resolve Network Connectivity Issues

Identify and Resolve Name Resolution Issues
Overview
DNS Name Resolution
Using a Hosts files
WINS Configuration
Using LMHOSTS files
Name Resolution Order
Manual vs DHCP Configuration
Resolve Name Resolution Issues
Lab : Identify and Resolve Name Resolution Issues

Identify and Resolve Network Printer Issues
Overview
Connecting to a Network Printer
Managing the Print Spooler
Creating Printer Pools
Configuring Drivers
Printer Schedules
Printer Permissions
Manage Printers with Group Policy Settings
Resolve Network Printer Issues
Identify and Resolve Network Printer Issues

Identify and Resolve Performance Issues
Overview
Analyzing Event Logs
Setting Power Management
Optimize Processor Usage
Optimizing Memory Usage
Optimize Hard Drive Usage
Optimize Network Usage
Performance Tools
Resolve Performance Issues
Lab : Identify and Resolve Performance Issues

Identify and Resolve Hardware Failure Issues (Optional)
Overview
Diagnosing Memory Failure Issues
Hard Drive Issues
Network Card Issues
Power Supply Issues
Windows Hardware Diagnostic Tools
Resolve Hardware Failure Issues
Lab : Identify and Resolve Hardware Failure Issues

Identify and Resolve Wireless Connectivity Issues
Overview
Signal Strength
Wireless Security
Wireless Profiles
Management Options for Wireless Devices
Resolve Wireless Connectivity Issues
Lab : Identify and Resolve Wireless Connectivity Issues

Identify and Resolve Remote Access Issues (Optional)
Overview
Remote Access Methods
Dial-up Configuration
VPN Configuration
DirectAccess Configuration
Authentication Protocols
Resolve Remote Access Issues
Lab : Identify and Resolve Remote Access Issues

Manage File Synchronization (Required)
Overview
Configuring Offline File Access
Synchronization Settings
Transparent Caching
Roaming Profiles
Restoring Network Files
Resolve File Synchronization Problems
Lab : Manage File Synchronization

Identify and Resolve Internet Explorer Security Issues (Optional)
Overview
Configure Security Zone
Configure Security Levels
Configure Privacy Settings
Managing Add-ons
Configure Smart Screen Filter
Other Security Issues
Resolve Internet Explorer Security Issues
Lab : Identify and Resolve Internet Explorer Security Issues

Identify and Resolve Firewall Issues (Optional)
Overview
Securing Network Applications and Features
Program & Port Exceptions
Configuring Notifications and Logging
Network Security Tools
Resolve Firewall Issues
Lab : Identify and Resolve Firewall Issues

Identify and Resolve Issues Due To Malicious Software (Optional)
Overview
Proactive Malware Protection
Protecting Internet Explorer
Windows and Anti-Virus Updates
Recovering From Malware Infection
Resolve Issues Due To Malicious Software
Lab : Identify and Resolve Issues Due To Malicious Software

Identify and Resolve Encryption Issues (Optional)
Overview
Configuring a Recovery Agent
Using EFS
Using BitLocker
Encryption Tools
Resolve Encryption Issues
Lab : Identify and Resolve Encryption Issues
Encrypt Files using EFS
Configure EFS Sharing
Configure a Recovery Agent

Identify and Resolve Software Update Issues (Optional)
Overview
Types of Windows Updates
Using Windows Update
Using Microsoft Update
Resolve Software Update Issues
Lab : Identify and Resolve Software Update Issues
Configure Windows Updates using desktop settings
Configure Windows Updates using Group Policy settings

PowerShell for Desktop Support Technicians
Overview
Compared to other Scripting Languages
Creating and Running Scripts
Administering Local Resources
Administering Network Resources
Connect to Microsoft Azure with PowerShell
Lab 1: PowerShell for Desktop Support Technicians
Use PowerShell to get System Information and change Computer Settings
Use PowerShell documentation to understand and use Cmdlets
Create and Execute Scripts
Configure and Test remote device configuration
Create an Azure VM with Azure PowerShell