Outlook 2019 Level 2



COURSE TIMES: 9:00am - 4:30pm

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In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

In this course, you will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook archives and data file settings.


This course is intended for people who have a basic understanding of Microsoft® Office Outlook® and want to know how to use its advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.

To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Additionally, it will benefit you to have basic Outlook skills.


*Course cost listed does not include the cost of courseware or lunch. Course is subject to minimum enrollment. Please contact us at learn@vtec.org or 207-775-0244 for additional pricing information, or if you have any questions.


1. Modifying Message Properties and Customizing Outlook
Insert Advanced Characters and Objects
Modify Message Properties
Add Email Accounts to Outlook
Customize Outlook Options

2. Organizing, Searching, and Managing Messages
Group and Sort Messages
Filter and Manage Messages
Search Outlook Items

3. Managing Your Mailbox
Manage Junk Email Options
Manage Your Mailbox Size

4. Automating Message Management
Use Automatic Replies
Use Rules to Organize Messages
Create and Use Quick Steps

5. Working with Calendar Settings
Set Advanced Calendar Options
Create and Manage Additional Calendars
Manage Meeting Responses

6. Managing Contacts
Import and Export Contacts
Use Electronic Business Cards
Forward Contacts

7. Managing Activities by Using Tasks
Assign and Manage Tasks

8. Sharing Outlook Items
Delegate Access to Outlook Folders
Share Your Calendar
Share Your Contacts

9. Managing Outlook Data Files
Use Archiving to Manage Mailbox Size
Work with Outlook Data Files