10991 - Troubleshooting Windows Server 2016 Core Technologies
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COURSE COST: $2495.00

COURSE TIMES: 9:00am - 4:30pm

Printable version of this course


This course covers a wide variety of troubleshooting scenarios that a network administrator might encounter in their work. A high percentage of this course is labs that require students to identify problems and implement a solution that might include multiple technologies. Students will learn about common errors and resolutions related to Windows Server core technologies including: Active Directory Domain Services (AD DS), storage, certificates, Microsoft Hyper-V, load balancing, and failover clustering. Authentication to Office 365 is also covered. Some advanced services such as Microsoft Azure integration, containers, advanced security features such as shielded virtual machines etc., and Linux Integration and support are not covered.


This course is intended for IT professionals who are experienced Windows Server administrators and want to expand their troubleshooting skills. Students should be experienced with day-to-day administration of Windows Server. These students may or may not have Windows Server 2016–specific training.

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

Networking fundamentals, including IPv4 and Domain Name System (DNS)
Principles and management of AD DS
Basic understanding of public key infrastructure (PKI)
Windows PowerShell basics
Load balancing
Failover clustering
Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:


*Course Cost listed does not include the cost of courseware required in your registration. Please refer to your Invoice for the additional cost. If you have any questions, please contact us at learn@vtec.org or 207-775-0244. Course is subject to minimum enrollment to run. If the minimum is not met this class may run as a live online class.


At Course Completion
Understand the common steps in the troubleshooting process, and the commonly used troubleshooting tools. Utilize remote administration tools and how to troubleshoot PowerShell commands & script
Troubleshoot network connectivity issues by using Windows Server 2016 tools
Troubleshoot network connectivity issues by using Microsoft Message Analyzer. Troubleshoot IPv4 and IPv6 settings, network communication, the configuration of DHCP and client name resolution.
Troubleshoot authentication issues, including user and computer authentication issues and AD DS replication issues.
Troubleshoot authentication to Office 365.
Troubleshoot issues related to application access.
Troubleshoot issues related to accessing web-based applications.
Troubleshoot issues related to file access.
Manage and troubleshoot BitLocker.
Troubleshoot issues related to server storage.
Troubleshoot and optimize DFS namespaces and replication.
Troubleshoot advanced file services.

At Course Completion cont.
Troubleshoot issues related to Group Policy.
Troubleshoot a Group Policy application.
Troubleshoot issues related to AD DS.
Explain control management of AD DS objects and how to backup and restore AD DS objects.
Troubleshoot issues related to domain controllers and trust relationships between domains and forests.
Troubleshoot remote access to data and apps.
Describe remote access options for apps, and how to troubleshoot Remote Desktop Services.
Troubleshoot issues related to virtualization.
Troubleshoot high availability.
Troubleshoot failover clustering and Hyper-V clustering.

Module 1: Implement a troubleshooting methodology
Overview of the troubleshooting process
Overview of troubleshooting tools
Use remote administration tools
Troubleshoot Windows PowerShell commands and scripts
Lab : Implement a troubleshooting methodology
Lab : Use troubleshooting tools
Lab : Troubleshoot a remote server computer
Lab : Troubleshoot a script

Module 2: Troubleshoot network connectivity
Troubleshooting with Message Analyzer
Troubleshooting IP settings
Troubleshoot network connectivity
Troubleshooting DHCP
Troubleshooting client name resolution
Lab : Resolve network connectivity issues
Lab : Troubleshoot DHCP
Lab : Resolve name resolution issues

Module 3: Troubleshoot authentication issues
Troubleshoot user and computer account authentication
Troubleshoot AD DS replication issues
Troubleshoot authentication to Office 365
Lab : Resolve sign-in problems
Lab : Resolve sign-in problems at branch offices

Module 4: Troubleshoot application access issues
Troubleshooting access to Windows Server apps
Troubleshooting issues with certificates
Troubleshooting access to web-based apps
Lab : Troubleshoot application access issues

Module 5: Troubleshoot file access issues
Troubleshooting access to files and folders
Manage and troubleshoot BitLocker
Lab : Troubleshooting file access
Lab : Test BitLocker on a Windows 2016 Server

Module 6: Troubleshoot storage issues
Troubleshooting server storage issues
Troubleshoot DFS
Troubleshoot advanced file services
Lab : Troubleshooting server storage issues

Module 7: Troubleshoot Group Policy
Group Policy overview
Troubleshoot Group Policy application
Lab : Troubleshooting GPO application

Module 8: Troubleshooting AD DS
Overview of AD DS administration tools
Control AD DS administration
Backup and restore AD DS objects
Troubleshoot issues related to domain controllers
Troubleshoot AD DS trusts
Lab : Deploy LAPS
Lab : Recover AD DS objects
Lab : Resolve common AD DS problems

Module 9: Troubleshoot remote access to data and apps
Troubleshoot VPN connectivity
Overview of remote access for apps
Troubleshoot Remote Desktop Services
Lab : Troubleshoot remote access to data and apps

Module 10: Troubleshoot visualization issues
Issues with VM configuration
Troubleshoot VM resources
Lab : Troubleshooting Hyper-V

Module 11: Troubleshooting high availability
Considerations for implementing load balancing
Troubleshooting failover clustering
Troubleshooting Hyper-V clusters
Lab : Troubleshooting high availability