55169 Installing and Deploying Microsoft Dynamics CRM 2015
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COURSE COST: $1050.00

COURSE TIMES: 9:00am - 5:00pm

Printable version of this course


This Two-day training course provides delegates with the skills to install and deploy both Microsoft Dynamics CRM 2015 Server and Microsoft Dynamics CRM 2015 Client for Microsoft Outlook. The training also covers installing and configuring Email components including the Email Router and Server Side Synchronisation. The training focuses on the components used to deploy a Microsoft Dynamics CRM 2015 solution, including hardware and software requirements. The course will also cover upgrading from previous versions and configuring an Internet-Facing Deployment.


This course is targeted at implementation Consultants, System integrators or support professionals who need to install and deploy an On-Premise edition of Microsoft Dynamics CRM 2015.


Course cost listed does not include the cost of courseware. Please contact us at learn@vtec.org or 207-775-0244 for additional pricing information, or if you have any questions.

Course running s subject to minimum enrollment. Course may run as a virtual linstructor led class if the minimum enrollment is not met.


After completing this course, students will be able to:
At Course Completion delegates with the skills to install and deploy both Microsoft Dynamics CRM 2015 Server and Microsoft Dynamics CRM 2015 Client for Microsoft Outlook.

Module 1: System and Software requirements for Installation of Microsoft Dynamics CRM 2015
Determine the correct edition of CRM for your business
Investigate the license models within CRM 2015
Overview the pre-requisite and supporting technologies
Overview the role of the CRM 2015 server
Overview the other technologies for CRM 2015

Module 2: Installing Microsoft Dynamics CRM 2015 Server
Identify hardware and software requirements for Microsoft Dynamics CRM Server.
Identify hardware and software requirements for Microsoft SQL Server.
Describe the components that are installed during Microsoft Dynamics CRM Server Setup.
Create the CRM Website
Review the required installing user rights
Install Microsoft Dynamics CRM Server.
Identify known issues and troubleshoot the installation.
Post-install tasks
Describe how to install Microsoft Dynamics CRM using the command line.
Discover and install the Sample Data

Module 3: Microsoft Dynamics CRM 2015 Reporting Extensions
Describe the relationship between Reporting Services and Microsoft Dynamics CRM
Examine the two types of Reporting Services reports
Discover why Reporting Extensions are required
Identify Requirements
Describe the CRM Report Authoring Extension

Module 4: Microsoft Dynamics CRM 2015 Deployment Manager
Investigate the role of a Deployment Administrator
Manage existing Organisations
Update Organisations
Manage Servers
Configure Access from the Internet
Create a New Organisation
Upgrade the CRM Edition
Redeploy and Import Organisations
Manage the Deployment using PowerShell

Module 5: Upgrading CRM 2011/13 to Dynamics CRM 2015
Upgrade Considerations
Versions Supported
Upgrade paths
Phases of Upgrade
Describe an In-Place Upgrade
Describe a Migration Upgrade
Describe upgrade options for additional components

Module 6: Email Management
Describe the Email Processing Options
How are Mailboxes Monitored?
User Mailbox Records in CRM 2015
Email Address Approval
nstallation of Email Router and Rule Deployment Wizard
Configuring the Email Router
Deploy Inbox Rules
Configuring Server Side Synchronisation
Synchronising Appointments, Contacts and Tasks

Module 7: Installing and Managing Microsoft CRM Client for Office Outlook
Installation Hardware and Software Requirements
Identify the different Deployment Methods
Installing Microsoft Dynamics CRM for Outlook manually
Configuring CRM for Outlook including configuring multiple organisations
Installing CRM for Outlook using the Command Line
Email Tracking and Correlation
Using CRM for Outlook Offline Capability

Module 8: Configuring Internet Facing Deployment
Describe Claims-Based Authentication
Requirements for Configuring an Internet-Facing Deployment
Valid Certificate types
Installing & Configuring Active Directory Federation Services
Configure the Claims-Based Authentication
Configure Microsoft Dynamics CRM 2015 to be Internet-Facing

Module 9: Maintaining a Dynamics CRM 2015 Deployment
Managing System Job including Bulk Delete
Changing Service Accounts
Disaster Recovery and Managing the SQL Databases
Managing Data Encryption
Configuring Tracing options
Updating Microsoft Dynamics CRM 2015 using Windows Update