Listening Skills
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COURSE COST: $175.00

COURSE TIMES: 9:00 am - 12:00

Printable version of this course


This 1/2 day course will teach you the listening process.

Are you a good listener? Listening is a skill that is highly valued in the workplace. When you are seeking employment, interviewers will want to know that you have the ability to listen. It's one of the soft skills that employers look for when hiring.

Listening within a work context is the process by which you gain an understanding of the needs, demands and preferences of your stakeholders through direct interaction.

Good listeners actively endeavor to understand what others are really trying to say, regardless of how unclear the messages might be. Listening involves not only the effort to decode verbal messages, but also to interpret nonverbal cues such as tone of voice, facial expressions, and physical posture.
Effective listeners make sure to let others know that they have been heard, and encourage them to share their thoughts and feelings fully.

Instructor: George Diorio


This course is for anyone interested in learning listening skills.

Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood. As a result, communication breaks down and the sender of the message can easily become frustrated or irritated.
If there is one communication skill you should aim to master, then listening is it.


Course is subject to minimum enrollment to run. Courseware cost is not included in course cost. For more details, please contact or 207.775.0244.


Introduction: Overview

Benefits of Really Listening
Topic A: Increase in information intake
Topic B: Increased efficiency
Topic C: Improved relationships
Topic D: Greater understanding

Are We Really Listening?
Topic A: Listening is hearing, right?
Topic B: Effective listening
Topic C: The power of face to face communication

Audience Message Reception
Topic A: More than just words
Topic B: Quality, not quantity

Listening Skill Clusters
Topic A: Attending skills
Topic B: Following skills
Topic C: Reflecting skills

Helping the Speaker
Topic A: Supplementing delivery skills
Topic B: Leading by Listening
Topic C: Listening Exercises

Summary and Next Steps
Topic A: Summary of Key Points
Topic B: Resources
Topic C: Building Skills