Business Process Analysis
CLASS DATE(s):
10/26/2020 - 10/28/2020
12/21/2020 - 12/23/2020

COURSE LENGTH: 3 Days

COURSE COST: $2195.00

COURSE TIMES: 9:00am - 4:30pm

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COURSE OVERVIEW

In this course, you?ll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements.

The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, you?ll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, you?ll learn how to present your analysis work to management and hold a successful project retrospective.

AUDIENCE AND PREREQUISITES

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Systems analysts
Business analysts
IT project managers
Associate project managers
Project managers
Project coordinators
Project analysts
Project leaders
Senior project managers
Team leaders
Product managers
Program managers

  

This class is scheduled to run as a instructor led course virtual.

COURSE TOPICS:


1. Introduction to Business Process Analysis
Business Process
Business Process Analysis
Triggers to Analyze a Process
Process Scope

2. Identify Stakeholders and Elicit Information
Stakeholders
Elicitation Techniques
Elicitation Sessions

3. Use the Goal-Question-Metric Approach
Goal Question Metric
Selecting Metrics

4. Model the Current Process
What Is a Model?
SIPOC Diagram
Use Case Diagram
Process Diagrams
Flowchart
Swimlane Diagram
Entity Relationship Diagram

5. Determine Causes of Problems and Identify Improvement Options
Causal Analysis
Process Improvement

6. Take the Next Steps: Business Case to Retrospective
Business Case
Project Retrospective