E-Mail Management
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COURSE COST: $145.00

COURSE TIMES: 9:00am - 12:00pm

Printable version of this course


Is your inbox overloaded? Are you wasting time on low priority email? This class will improve your communication skills and help you organize and prioritize your inbox for maximum personal productivity.

Learning Objectives:
1. Quantity: Reduce the time spent on email.
2. Quality: Boost clarity, and effectiveness of emails.
3. Coaching: Increase sharing of email best practices.


Who Should Attend
Any email user seeking to organize and prioritize his or her inbox and life
Professionals who manage multiple priorities, lots of email, and a growing number of tasks
Colleagues struggling with information overload or time management


*Course cost listed does not include the cost of courseware. Please contact us at learn@vtec.org or 207-775-0244 for additional pricing information, or if you have any questions. Course is subject to minimum enrollment. Course may run as a Live Distance Learning (LDL) session if minimum enrollment is not met.


Part 1: Taking Control of Incoming E-Mail
Tip 1: Set Your Own Personal E-Mail Usage Policy
Tip 2: Set Auto Send/Receive to Limit Interruptions
Tip 3: Analyze Incoming Messages with a Critical Eye
Tip 4: Don't Succumb to an E-Mail Sender's Crisis
Tip 5: Acknowledge Legitimate E-Mail Promptly
Tip 6: Set Up Folders to Organize E-Mail
Tip 7: Purge Insignificant E-Mail at Day's End
Tip 8: Clear Inbox Clutter
Tip 9: Reduce Spam Intake
Tip 10: Delete Spam As Soon As It Arrives
Tip 11: Subscribe with Care to E-Mail Lists
Tip 12: Add a Smartphone to Your Management Toolbox

Tip 13: Minimize Personal E-Mail Use at Work
Tip 14: Assign a "Gatekeeper" to Handle Your E-Mail
Tip 15: Challenge Yourself to Disconnect
Tip 16: Check E-Mail on Sunday to Jump Start the Workweek

Part 2: Automating E-mail Management with Microsoft Outlook(r)
Applying Outlook to Your Inbox
Tip 17: Visit Microsoft Office Online for Expert Advice
Tip 18: Skim Messages for Fast Action
Tip 19: Flag Messages for Follow-Up
Tip 20: Arrange Incoming Messages by Conversation
Tip 21: Perform E-Mail Magic with the Rules Wizard
Tip 22: Find E-Mail Quickly with Search Folders
Tip 23: Archive E-Mail with Outlook

Part 3: Managing Your Outgoing E-Mail
Respecting Others' Time
Tip 24: Determine the Right Medium for the Message
Tip 25: E-Mail Less and Build Better Relationships
Tip 26: Reply Courteously-and Sparingly
Tip 27: Copy with Care
Tip 28: Use Bcc to Control Replies
Tip 29: Write Subject Lines with Real Oomph!
Tip 30: Streamline Your Messages
Tip 31: Set up an Electronic "Signature"
Tip 32: Use Caution When Forwarding E-Mail
Tip 33: Mind Your Electronic Manners
Tip 34: Keep Instant Messaging (IM) Professional

Tip 35: Don't Be a BlackBerry Bully
Tip 36: Send Business Records via Registered Email(r)

Part 4: Establishing Organizational E-Mail Management Policies
Controlling Clutter by Controlling Employee E-Mail
Tip 37: Set Limits on Personal E-Mail Use
Tip 38: Establish an E-Mail Response-Time Policy
Tip 39: Establish Controls for Internal E-Mail
Tip 40: Introduce a Weekly "No E-Mail Day"
Tip 41: Develop Writing Style Guidelines
Tip 42: Minimize Litigation Risks
Tip 43: Train Employees in E-Mail Management
Tip 44: Place Limits on Instant Messaging (IM)
Tip 45: Don't Get Bogged Down by Blogging
Tip 46: Apply Technology to Force Inbox Emptying
Tip 47: Ban Smartphones from Business Meetings

Tip 48: Discipline Violators of E-Mail Policy
Tip 49: Install Content-Management Tools
Tip 50: Install Content-Security Tools