CAPPS 1.0 - Integration Cisco Unified Communications Applications
CLASS DATE(s):
Request a Class

COURSE LENGTH: 5 Days

COURSE COST: $3595

COURSE TIMES: 10:00am - 6:00pm

Printable version of this course
print

COURSE OVERVIEW

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

AUDIENCE AND PREREQUISITES

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Knowledge gained from attending authorized prerequisite Cisco courses: ICND 1 & 2 or CCNA Bootcamp, ICOMM, CVOICE, and CIPT 1

  

*Course Cost listed does not include the cost of courseware or lunch. Course is subject to minimum enrollment. Course may run virtually as a Virtual Instructor-Led (VILT) class if minimum enrollment is not met.

COURSE TOPICS:


After completing this course, students will be able to:
Describe voice-mail integration options and requirements
Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
Implement voice-mail networking using VPIM
Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Module 1: Introduction to Voice Mail
Voice Mail Introduction
Cisco Unity Connection Client Interfaces

Lesson 2: General Requirements for Voice-Mail Integration
Voice-Messaging Integration and Synchronization
Voice-Messaging Features
Voice-Messaging System Design
Call Flows



Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment
Lesson 1: Integrating with Cisco Unified Communications Manager
Cisco Unity Connection Integration Options with Cisco Unified Communications Manager
Voice-Mail Integration on Cisco Unified Communications Manager
Integration on Cisco Unity Connection
Cisco Unity Connection Integration via SIP

Lesson 2: Configuring the Cisco Unity Connection System
Cisco Unity Connection System Settings Overview
Cisco Unity Connection System Settings
Cisco Unity Connection Authentication and Roles
Cisco Unity Connection Restriction Tables
Cisco Unity Connection LDAP Integration

Lesson 3: Using Cisco Unity Connection Partitions and Search Spaces
Cisco Unity Connection Dial Plan Components
Cisco Unity Connection Dial Plan

Lesson 4: Implementing Cisco Unity Connection Call Management
Cisco Unity Connection Call Routing
Cisco Unity Connection Call Handler Types
Call Handler Templates
System Call Handler
Directory Handler
Interview Handler



Lesson 5: Configuring Cisco Unity Connection Users
Cisco Unity Connection User Templates
Cisco Unity Connection User
Cisco Unity Connection Class of Service

Lesson 6: Monitoring and Troubleshooting Cisco Unity Connection
Cisco Unity Connection Troubleshooting
Cisco Unified RTMT

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment
Lesson 1: Understanding Cisco Unity Express
Cisco Unity Express Characteristics
Cisco Unity Express Interfaces, Integration, and Architecture
Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Additional Voice Mail Integration Components
Voice Mail Integration on Cisco Unity Express
Lesson 3: Configuring the Cisco Unity Express System
Cisco Unity Express General Settings
Cisco Unity Express Time and Schedules
Lesson 4: Configuring Cisco Unity Express Users
Importing Cisco Unity Express Subscribers

.
Cisco Unity Express Mailboxes
Message Notification
Class of Service
VoiceView Express
IMAP Messaging
Lesson 5: Understanding Cisco Unity Express AutoAttendant
Cisco Unity Express AutoAttendant Application
Prompts and Scripts
Call Handling in Cisco Unity Express
Basic Script Example
Lesson 6: Troubleshooting Cisco Unity Express
Cisco Unity Express Troubleshooting Methodologies
Troubleshooting SIP Integration
Troubleshooting the MWI
Troubleshooting Subscriber and Mailbox



Module 4: Voice Profile for Internet Mail Implementations
Lesson 1: Understanding VPIM
Voice Messaging Network Options
VPIM Networking
Lesson 2: Implementing VPIM in Cisco Unity Connection
Implementing VPIM in Cisco Unity Connection
Cisco Unity Connection SMTP Setup
Cisco Unity Connection Remote Users
Lesson 3: Implementing VPIM in Cisco Unity Express
Implementing VPIM in Cisco Unity Express
Troubleshooting VPIM Between Cisco Unity Connection and Cisco Unity Express

Module 5: Cisco Unified Presence Implementation
Lesson 1: Understanding Cisco Unified Presence
Cisco Unified Presence Introduction
Cisco Unified Presence Overview
Lesson 2: Understanding Cisco Unified Presence Components and Communication Flows
Cisco Unified Presence Components
Cisco Unified Presence Approaches
Cisco Unified Presence Federation
Enterprise Instant Messaging and Persistent Chat
Designing Cisco Unified Presence
Lesson 3: Integrating Cisco Unified Presence
Configuring Cisco Unified Communications Manager for Presence Integration
Cisco Unified Presence System Settings



.
Configuring Cisco Unified Presence for Presence Integration
Configuring Intercluster Peers
Lesson 4: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
Configuring Cisco IP Phone Messenger
Configuring Cisco Unified Personal Communicator
Cisco Unified Personal Communicator Setup
Desk Phone Control Configuration
Meeting Notification
Lesson 5: Verifying and Troubleshooting Tools for Cisco Unified Presence Components
Cisco Unified Presence Troubleshooter
Troubleshooting Cisco Unified Personal Communicator
Cisco Unified Presence Tracing