CompTIA A+ 220-902

The course specified is not currently on the VTEC Schedule.

Contact us to request a class: 1-866-644-8832.


COURSE COST: $2495.00

COURSE TIMES: 9:00am - 4:30pm

Printable version of this course


CompTIA A+ Support Skills courses are intended for students wishing to qualify with CompTIA A+ Certification. A+ certification is designed to help students become entry-level IT technicians. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support and understand the basics of virtualization, desktop imaging, and deployment.


This course is for students wishing to take and pass both CompTIA A+ exams (220-901 and 220-902) exam. It is also suitable for students wanting to improve their skills in PC support and administration. Success in the CompTIA A+ exam helps to prepare for a career in IT support, perhaps leading to further CompTIA vendor-neutral certifications or qualifications from Microsoft, Cisco and others.

Course Prerequisites:

Students should have basic experience of using a PC, Microsoft Windows and browsing the Internet. They should be able to:
*Use a keyboard and mouse
*Recognize the main components of a PC and different data media such as USB drives and DVD
*Start the computer and navigate the desktop
*Use Windows Explorer to create directories and subdirectories and manage files
*Use Internet Explorer to view websites.


*Course cost listed does not include the cost of courseware. Please contact us at or 207-775-0244 for additional pricing information, or if you have any questions. Course is subject to minimum enrollment. Course may run as a live distance learning class if minimum enrollment has not been met.


Module 1: Supporting Windows
Windows Operating System What is an Operating System? Microsoft Windows 7 Microsoft Windows 8 Microsoft Windows Vista Windows System Requirements Windows Upgrade Paths Labs
Administration Tools Control Panel and System Properties User Account Control Administrative Tools Command Prompt and Text Editors File Explorer Shut Down Windows Registry Labs Syste
Managing Storage Disk Partitions File Systems Disk Management Tool Adding Arrays (Dynamic Storage) Drive Status Command Line Disk Management Mount Points and Disk Images Labs Disk Ma
Managing Files File Explorer OneDrive Navigating Directories using a Command Prompt File Management using a Command Prompt Labs File Management
Managing Applications Managing Software Managing Services msconfig Task Manager Windows 8 Task Manager Labs Application Management

Module 2: Supporting Windows
Managing Devices Configuring Hardware Device Manager Display and Sound Settings Power Options Labs Device Management
Managing Performance Viewing System Information Performance Monitor Advanced System Properties Labs System Management Utilities
Maintenance and Backup Disk Maintenance Utilities Task Scheduler Patch Management Data Backup Restoring User Profiles Labs Windows Maintenance Tasks
Installing Windows Overview of OS Installations Installation Boot Methods Preparing the Hard Disk Completing an Attended Installation Options for Deploying Windows Labs Installing Window

Module 3: Windows Networking
Configuring Network Connections Network Card Properties Establishing Networking Connections Configuring IP Establishing Internet Connections Remote Access Utilities
Securing Network Connections Configuring the Browser Network and Host Firewalls Windows Firewall Securing SOHO Networks Labs Network Connections and Windows Firewall
Configuring Shared Resources Domains Workgroups and Homegroups User and Group Accounts Managing User Accounts Configuring File and Folder Sharing NTFS File and Folder Permissions Labs
Virtualization Virtualization Basics Purposes of Virtual Machines Security Requirements Cloud Computing Networked Host Services Labs Windows Domain Networking

Module 4: Troubleshooting and Security
Troubleshooting PC Operating Systems Troubleshooting Models Troubleshooting Procedures Event Viewer Windows Error Reporting Troubleshooting Windows Errors Labs Event Viewer
Troubleshooting Boot Problem Troubleshooting Boot Problems System Restore Advanced Boot Options Menu System Repair and Reinstallation Labs Boot Troubleshooting Advanced Recovery Options
Threats and Vulnerabilities Security Fundamentals Social Engineering Network Reconnaissance Network Attack Strategies Denial of Service
Viruses and Malware Types of Malware Anti-Virus Software Malware Symptoms Quarantine and Remediation Preventing Malware Infections Security Center and Windows Defender Labs Anti-Virus
Workstation Security Digital Security Authentication Password and Account Policies Workstation Security Physical Security Labs Account and Password Policies
Data Security Data Policies Corporate Security Policy Data Encryption Data Disposal Methods Incident Response Policies

Module 5: Linux, OS X, and Mobile OS
Linux Operating System Linux Distros and Shells Linux Disk and File Management Commands Securing a Linux File System Managing Linux User Accounts Linux Software and Patch Management
Troubleshooting Linux OS Labs Installing and Configuring Linux
OS X Apple Macs and OS X OS X File Management OS X Users and Passwords OS X Software Management OS X Networking OS X Diagnostic Utilities OS X Troubleshooting
Mobile Operating Systems Android, iOS, and Windows Mobile Features of Mobile Operating Systems Cellular Data Networks Wi-Fi and Bluetooth Networks Mobile Device Synchronization
Safety and Environmental Procedures Local Government Regulations Electrical Safety Cable Management and Lifting Techniques Component Handling Environmental Controls Power Problems
Disposal and Recycling Labs Implementing an Anti-ESD Service Kit Cleaning and Preventive Maintenance
Professionalism and Communication Customer Service Skills Communication Skills Professionalism Handling Customer Complaints