The Citrix XenApp and XenDesktop Helpdesk Support eLearning course provides Helpdesk
representatives with the skills required to effectively troubleshoot and resolve end user issues faster, prevent issues from reoccurring, and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop environment.
This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.
Before taking this course, Citrix recommends that students have:
• An understanding of server, desktop and application virtualization concepts.
• Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
• Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.
*Course Cost listed does not include the cost of courseware or lunch. If you have any questions, please contact us (email@example.com or 207-775-0244). Course is subject to minimum enrollment. Courses may run as a LDL - Live Distance Learning if minimum enrolled not met.