10982 Supporting and Troubleshooting Windows 10
6/15/2020 - 6/19/20208/17/2020 - 8/21/2020COURSE LENGTH:
9:00am - 4:30pm
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.10.
AUDIENCE AND PREREQUISITES
Students who seek certification in the following exams will also benefit from this course:
70-697, Configuring Windows Devices
70-698, Installing and Configuring Windows 10
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support.
In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
Course is available as a self paced course.
Before attending this course, students must have:
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server 2016 fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
*Course Cost listed does not include the cost of courseware or exam. Course is subject to a minimum enrollment to run. Course may run virtually as a Virtual Instructor-Led (VILT) class if the minimum enrollment is not met. If the course is under the minimum enrollment the course may run as 4 day class (Bootcamp Style). For more information, please contact firstname.lastname@example.org or call 207-775-0244.
Module 1: Implementing a Troubleshooting Methodology Overview of Windows 10 Introduction to the EDST Job Role Overview of the Troubleshooting Steps Troubleshooting Tools Lab : Implementing a Troubleshooting Methodology Lab : Using Troubleshooting Tools for Windows 10Module 2: Troubleshooting Startup Issues Overview of the Windows 10 Startup Recovery Environment Troubleshooting Startup Settings Troubleshooting Operating System Services Issues Recovering BitLocker-Protected Drives Lab : Troubleshooting Startup Issues Lab : Recovering BitLocker-Encrypted DrivesModule 3: Troubleshooting Hardware and Device Drivers Troubleshooting Device Driver Failures Overview of Hardware Troubleshooting Troubleshooting Physical Failures Monitoring Reliability Configuring the Registry Lab : Troubleshooting Device Driver Issues Lab : Troubleshooting Hardware IssuesModule 4: Troubleshooting Remote Computers Using Remote Desktop Using Remote Assistance Remoting with Windows PowerShell Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance Lab : Troubleshooting Remote Computer by using Windows PowerShellModule 5: Resolving Issues Network Connectivity Determining Network Settings Troubleshooting Network Connectivity Issues Troubleshooting Name Resolution Lab : Resolving Network Connectivity IssuesModule 6: Troubleshooting Group Policy Overview of Group Policy Application Resolving Client-Configuration Failures and GPO Application Issues Lab : Troubleshooting Issues with Group Policy Application Resolving Group Policy Application (1) Resolving Group Policy Application (2) Resolving Group Policy Application (3) Lab : Resolving Issues with Group Policy Resolving Group Policy Application (1)Module 7: Troubleshooting User Settings Troubleshooting Sign-In Issues Troubleshooting the Application of User Settings Lab : Troubleshooting Sign-In Issues Lab : Troubleshooting the Application of User SettingsModule 8: Troubleshooting Remote Connectivity Troubleshooting VPN Connectivity Issues Troubleshooting DirectAccess Lab : Troubleshooting VPN Connectivity Lab : Configuring and Troubleshooting DirectAccessModule 9: Troubleshooting Resource Access Within a Domain Troubleshooting File Permissions Issues Recovering Files Encrypted by EFS Troubleshooting Printer Access Issues Lab : Troubleshooting File-Access Issues Lab : Troubleshooting Access to Encrypted Files Lab : Troubleshooting Printer Access IssuesModule 10: Troubleshooting Resource Access for Clients That Are Not Domain Members Configuring and Troubleshooting Work Folders Configuring and Troubleshooting OneDrive Access Lab : Troubleshooting Resource Access for Clients That Are Not Domain MembersModule 11: Troubleshooting Applications Troubleshooting Desktop App Installation Issues Troubleshooting Desktop Apps Managing Windows Store Apps Troubleshooting Access to Company Web Applications Lab : Troubleshooting Desktop Apps Lab : Troubleshooting Access to Company Web ApplicationsModule 12: Maintaining Windows 10 Managing and Troubleshooting Windows Activation Monitoring and Troubleshooting Performance Applying Applications and Windows Updates Lab : Monitoring and Troubleshooting PerformanceModule 13: Recovering Data and Operating System File Recovery in Windows 10 Recovering an Operating System Lab : Recovering Data Lab : Provisioning Computer to Comply with Company Standards