Leadership: Managing Conflict
CLASS DATE(s):
9/24/2021
11/19/2021

COURSE LENGTH: 1/2

COURSE COST: $175

COURSE TIMES: 9:00am - 4:30pm

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COURSE OVERVIEW

When it comes to preventing conflicts in the workplace, you can do so in a constructive way that will help create an environment in which everyone is aware of the potential dangers of conflict. In this way, everyone can avoid or mitigate conflict, and be aware of the benefits of certain types of conflict, to take advantage of the creativity it can foster. Leadership: Managing Conflict course will help you understand and learn the skills and techniques to manage situations in which people are pushing against one another in this way. We will also explore ways of responding to these situations so that everyone gets what they need.

AUDIENCE AND PREREQUISITES

This course is for professionals who would like to learn skills and techniques to help manage conflict.

  

*Course Cost listed does not include the cost of courseware. Course is subject to a minimum enrollment. Course may run virtually as a Virtual Instructor-Led (VILT) class if the minimum enrollment is not met. For more information, please contact learn@vtec.org or call 207-775-0244.

COURSE TOPICS:


Module 1: Introduction
Course topics
My personal objectives

Module 2: Conflict overview
About conflict

Module 3: Anatomy of a conflict
The conflict life cycle
Possible outcomes
The five styles of conflict management
Review: Conflict management styles

Module 4: Responding to conflict
Discussion: Emotions and conflict
Responses to conflict

Module 5: Steps to conflict resolution
Understanding others' perspectives
Analyzing the conflict
The Conflict Resolution Process

Module 6: Wrap-up
Activity: Acknowledging the challenges
Rules of engagement